Return & Refund Policy

Returns, Refunds, Cancellations and Exchanges

Return Policy

Most of our products are eligible for return and refund for domestic orders. Please note that international orders are not eligible for returns or exchanges.

If the product is eligible for return, you may write to us at info@theartehouse.in within 7 days of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned.

 

Return process

Once you request to return a product via email, you will need to courier the product to us at the address given below and share courier details with us to track the same. Once the product reaches us and passes the quality control, a refund is initiated.

Return Address: 2/3, 1st floor, Bose Enclave, 14th Cross, Wilson Garden, Bangalore 560 030

 

Cancel order

You can cancel your order within 24 hours of order. Please email us at info@theartehouse.in to request a cancellation. You will not be able to cancel the order by yourself on the website.

 

The Arte House reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

 

Refund process

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

 

Refund timeline

We will process your refund within 5 business days incase of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

 

International Shipping and Returns

We currently do not ship to countries other than India. However if you have bulk order, please write to us on info@theartehouse.in and we shall make arrangements.